Trabocca sources and trades specialty‐grade coffee on a global scale, with an emphasis on coffees from Ethiopia, South America, East Africa & Indonesia. The Logistics and Trade Administrator is an exciting developmental opportunity aimed at building a foundational understanding of our end‐to‐end supply chain operations and processes. The role focuses on logistics, trade, and customer service support, with the goal of developing into a Jr. Trader capacity over a 12‐24 month timeframe. We want to build an operational base, off of which the successful hire will become a flourishing coffee trader.
Based in Amsterdam – with additional offices in Minneapolis and Addis Ababa – Trabocca is a rapidly growing organization with lofty goals. We offer a fun, flexible, trusting, and extremely collaborative work environment. Our team is motivated to become a global industry leader.
Essential Duties and Responsibilities:
Master Trabocca’s Enterprise Resource Planning system by executing and/or entering:
outbound customer orders
inbound inventory management
sales contracts
purchase contracts
inventory adjustments
Acquire and negotiate domestic freight rates
Calculate and assess customer carry requirements and World Coffee Research charges
Devise solutions to logistical and operational problems as they occur, while brainstorming and building processes to proactively prevent similar bottlenecks during future transactions or harvest cycles
Vet new customer leads via Trabocca’s online portal
Offer customer support via chat, email, and phone
Build customer templates, following the credit approval or pre‐pay activation processes
Build, generate, and communicate customer reports, including coffee positions, fulfillment updates, and financial standing
Act as an active member of our cupping panel, learning to assess coffee qualities and understand profile varieties
Attend industry trainings or events, as required or desired
Other duties and tasks as seasonal capacity and workload demands, or as opportunities allow
Education:
Bachelors Degree / various specialties can succeed in this role: Economics, Business Management, Agribusiness, Marketing, Sensory Science, etc.
Spanish or Amharic language skills are a plus, but not required
Experience:
2+ years of experience in a sales, operations, or logistics environment
Cross‐cultural study and/or work experience
Experience with international business relations
Knowledge and Skills:
Superb written and verbal communication skills
Acute attention to detail
Computer literacy in MS Office (specifically Outlook, Excel, and Word)
General knowledge of ERP systems, online databases, and e‐commerce
Understanding of coffee industry, quality, or trade practices is a plus
Personal Traits:
Communicator – direct, open, and consistent communication is paramount to success
Self‐Motivated – this is a developmental role that will come with plenty of guidance, but we also want to see that you can own tasks and projects, and act proactively
Inquisitive – desire to learn! This is a complex business operating in a complex and shifting industry.
Detail oriented – precise, consistent, and accurate in executing daily tasks and communications
Team player – collaboration with colleagues, vendors, and service providers
Travel Requirements:
This is primarily an office‐based position focused on operational execution, customer service, and global communication. Occasional domestic travel may be required to meet with clients or service providers, or to attend industry events.
Keep in mind that this is a developmental role, set on building up our next Jr. Trader. Trade positions typically require domestic visits to clients, attendance at industry events, and international travel to our Amsterdam headquarters and coffee origins. Travel requirements may increase over time as the role changes and expands.
Work Environment/Physical Demands:
Approximately; 95% of work is performed in an office and sensory laboratory environment, 5% off‐site including potential client visits, vendor visits, and industry events.