Sales Operations Coordinator (Fulltime)

Logistics Coordinator
Minneapolis, USA

Trabocca sources and trades specialty-grade coffee on a global scale, with an emphasis on coffees from Ethiopia, Kenya, Peru, Colombia, and Brazil. The Logistics Coordinator is an exciting opportunity aimed at building a foundational understanding and mastery of our end-to-end supply chain operations and processes. The role focuses on logistics and customer service, with the goal executing a wide variety of logistics functions, while building roaster and vendor relationships.

Trabocca is a growing organization with lofty goals and offices in Amsterdam, Minneapolis and Addis Ababa. We offer a fun, flexible, trusting, and extremely collaborative work environment. Our team is motivated to become a global industry leader. This position is based out of the Minneapolis office. It is conveniently located near 35W in South Minneapolis.

Essential Duties and Responsibilities

  • Master Trabocca’s Enterprise Resource Planning system by executing and/or entering:

-outbound customer orders, received both directly and through MyTrabocca online
-outbound inventory management
-inbound logistics flow
-inbound inventory management
-inventory transfers between warehouses
-inventory adjustments
-new customer and vendor setup

  • Coordinate coffee releases and inventory adjustments with North American warehouse partners
  • Coordinate full container imports with warehouse partners and US and Canadian customs brokers
  • Oversee timely contract fulfillment and export/import, initially focused on Latin American origins and eventually working towards support and oversight of Ethiopian imports.
  • Work in tandem with Accounts Payable to ensure vendors and export partners are paid for goods timely
  • Execute import ISF filings via our customs broker and acquire and present all other container-specific documentation required for successful imports.
  • Acquire, negotiate, and review domestic and international freight rates
  • Calculate and assess customer carry requirements and World Coffee Research charges
  • Devise solutions to logistical and operational problems as they occur, while brainstorming and building processes to proactively prevent similar bottlenecks during future transactions or harvest cycles
  • Offer customer support via chat, email, and phone
  • Initiate new customers, following credit approval or pre-pay activation processes
  • Build, generate, review, and communicate customer reports, including coffee positions, fulfillment updates, and financial standing or open invoices
  • Learn about coffee quality and taste in the lab, while supporting inbound and outbound coffee sampling functions
  • Attend industry trainings or events, as required
  • Other duties and tasks as seasonal capacity and workload demands, or as opportunities allow.

Job requirements


Bachelors Degree / various specialties can succeed in this role: Supply Chain, Logistics, Economics, Business Management, Agribusiness, etc.


  • 2-3+ years of experience in a sales, operations, or logistics environment
  • Cross-cultural study and/or work
  • Exposure to international business relations

Knowledge and Skills

  • Superb written and verbal communication skills
  • Acute and exacting attention to detail
  • Computer literacy in MS Office (specifically Outlook, Excel, and Word)
  • General knowledge of ERP systems, online databases, and e-commerce
  • Understanding of coffee industry, quality, or trade practices is a plus

Personal Traits

  • Communicator – direct, open, and consistent communication is paramount to success
  • Self-Motivated – role will come with plenty of guidance and training, but we also want to see that you can own tasks and projects, and act proactively
  • Inquisitive – desire to learn! This is a complex business operating in a complex and shifting industry and global environment.
  • Detail oriented – precise, consistent, and accurate in executing daily tasks and communications
  • Team player – collaboration with colleagues, vendors, and service providers

Travel Requirements

This is primarily an office-based position focused on operational execution, customer service, and global communication. Occasional domestic travel may be required to meet with clients or service providers, or to attend industry events. Very limited international travel opportunities may arise.

Work Environment/Physical Demands

Approximately 95% of work is performed in an office and/or sensory laboratory environment, 5% off-site including potential client visits, vendor visits, and industry events. Our office is conveniently located near 35W in South Minneapolis. We encourage team members to use the space and build relationships. However, with trust and with time we offer plenty of remote work flexibility.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

An Equal Opportunity Employer


You will be redirected to our recruitee platform when clicking ‘apply‘.