FAQ

About buying green specialty coffee

How can I see all of Trabocca’s coffee offerings?

Simply visit MyTrabocca, set up an account, and log in. After doing this, all spot and soon to arrive coffees within your area will be visible.

Can I order free samples?

Yes. The only thing you have to do is set up a MyTrabocca account and request the samples you want.

How and where can I buy green coffee?

You can buy coffee online though MyTrabocca. Register here and get set up in minutes. If you want to contact a coffee trader, simply call +31 (0)204 074 499 (EU) or +1 (952) 657 – 8006 (US) or send an email to info [at] Trabocca dot com.

What is the minimum order quantity?

You can order as little as one bag (60kg)/box(20kg) through MyTrabocca.

When I buy coffee from Trabocca, do I need to take all the bags at once?

There is no need to take all the bags at once, you can spread delivery. We offer financing and storage services for pre-determined periods of time.

Does Trabocca offer certified coffee?

Yes, plenty. You find Organic, Rainforest Alliance, Fairtrade FLO, Fairtrade USA, Fair for Life and other certified coffees in our spot list. Please visit our certification page to download the full range of certifications.

Where does Trabocca store coffee?

We store our coffees in 15 warehouses spread out over the globe. Login to MyTrabocca to see the nearest warehouse location near you.

Where does Trabocca deliver coffee?

We deliver worldwide. So, anywhere you wish. Please reach out to us if you have specific questions about a destination.

Where can I find more information about coffee farms?

If you visit Our Coffees, you will find all the information we have on each farm.

Where can I find the quality terms as per product specifications?

You can find the quality terms as per product specifications here.

About quality

What quality protocol does Trabocca use?

Our cupping protocol is built on the SCA cupping standard and cupping form. The SCA form is the specialty coffee industry standard, making it easy to communicate with both roasters and producers. The same applies to green grading. Want to learn more about the SCA coffee standards and our quality protocol? Read more here.

How many times does Trabocca’s Quality department cup a specific coffee?

In general, we cup a specific coffee up to four times. Type, stock, pre-shipment, and spot samples all find their way to our quality labs in Addis Ababa (Ethiopia), Amsterdam (The Netherlands), and Minneapolis (the United States). Besides the ‘regular’ samples, we also re-cup spot samples to check any quality drops.

Who cups the Trabocca coffees?

We have a team of Q graders and Quality assistants spread out over three offices; Ababa (Ethiopia), Amsterdam (The Netherlands), and Minneapolis (the United States). It is their daily job to cup and evaluate every coffee that we source, buy, and deliver to you. Want to see who is on the Quality team? Visit our team page.

How does Trabocca’s Quality department roast samples?

We roast all our samples on Probat Sample Roasters with two or four drums. Our Q Graders and Assistants follow a strict protocol for roasting coffee samples. Want to more how they do it? Read more here and download our sample roasting protocol.

About logistics

How many warehouses does Trabocca have?

Trabocca has long-standing, proven relationships with over 15 warehouses globally (7 in the US and Canada alone), including primary consolidation warehouses in Oakland, CA, Carteret, NJ, and Rotterdam, NL. We excel at developing new warehouse relationships, and each new location undergoes a thorough QA / FSMA vetting process before we begin operations. Annual inventory counts and in-person visits are part of the norm to ensure accuracy and compliance. Ask us for specifics about our warehouse locations, and let us know if you are interested in developing a new storage location.

What are the primary ports Trabocca utilizes for inbound coffee?

As a global specialty provider, our coffees move through a variety of ports, including Oakland, New York, Seattle, Houston, Charleston, Rotterdam, Yokohama, Stockholm, Southampton, Sydney, Auckland, and more. Rest assured, we can move your coffee where it’s needed.

Is Trabocca working on any special logistics-related projects?

Trabocca is constantly striving to be faster and more efficient in order to process inbounds, samples, releases, DOs, invoices, and the like within the expectations of our customer base. Often, this manifests itself through internal IT projects and process changes to improve systems capabilities. However, we are always experimenting with transportation projects as well. What is the impact on quality and shelf life if we move parts of the same lot via standard dry container versus a refrigerated container? Or via airfreight instead of ocean? Logistics doesn’t have to be a cut-and-dried set of processes. We seek creativity and flexibility, as long as a given outcome improves our mission of timeliness and transparency.

What are the biggest challenges associated with moving green coffee around the globe?

Two of the biggest challenges – with moving green coffee around the globe – are container capacity shortages and missed transshipments. Specialty coffee often flows through origin ports that are serviced by fewer ocean lines (for example, many fewer lines service Paita, Peru compared to Los Angeles), which can create seasonal challenges in securing empty containers. We look to our preferred lines as often as possible, but it’s imperative to have secondary and even tertiary options available to ensure capacity and timely departures. Additionally, containers are often moved via feeder vessels through one, two, or even three ports before being loaded on a final vessel en route to the final port of destination. Inclement weather and seasonal volume spikes can cause delays at those initial transshipment ports, so we look to develop direct or near-direct routes whenever possible.

How does Trabocca ensure timely arrivals within a specified contract window?

We work directly (as opposed to via third parties) with ocean lines, transport providers, and warehouses to negotiate fair prices and timely service. Fostering direct relationships results in a smooth flow of information regarding capacity, arrivals, and potential delays. In addition, Trabocca is unique with respect to logistics in Ethiopia specifically because we employ a dedicated group of employees in Addis Ababa to directly supervise the prompt loading of each and every container.

How does green coffee get from a tree to my dock?

Ripe cherries are picked, sorted, and milled at origin, then transported to, bagged, and stored in local warehouses for rest and sample processing.  After Trabocca reviews and cups stocklot and pre-shipment samples with your specs and needs in mind, our trusted vendors load the coffee to containers per our instructions. Depending on the origin, this final loading may take place at a warehouse, a coastal port complex, or even at an inland dry port. Once the coffee loads to its intended vessel, we get busy collecting documents, making payments, informing warehouses, and arranging for customs clearance, all while keeping our customers informed of honest projected arrival dates. When the coffee lands at its destination port, we ensure it is cleared per local regulations (customs, FDA, etc.), then arrange transport to one of our many warehouse facilities where it is unloaded, counted for accuracy, and entered into inventory. From this point, we collect and cup arrival samples, alert customers to availability, and arrange outbound shipping through a variety of channels.

What logistics services does Trabocca offer?

Trabocca can manage as much or as little of your coffee supply chain as desired. Whether it’s delivering full containers from origin straight to your dock, managing LTL (Less Than Truckload) or FTL (Full Truckload) deliveries from our warehouses, moving specialty microlots by air, or simply transferring coffee from our position to yours at a specific warehouse, we can do it all. Tell us what you need, and we will work hard to make it a reality.

What would you consider to be the “mission statement” of the Trabocca logistics department?

Specialty coffee originates from often-obscure, rural locations across the globe. Additionally, harvest cycles and processing times can vary depending on regional weather patterns and local labor availability. Throw in a myriad of shipping options and the coffee supply chain quickly becomes complex. Our goal is to provide certainty and transparency in the face of these challenging and shifting variables. We will leverage our network of proven and reliable transportation partners to deliver your coffee when you need it.